bd experience cancun airport transfer

You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Dear Guest: As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We commented that "it looks like a yacht" and were excited for our trip. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! Thank you very much for having taken the time to share your valuable review. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. What we expected was to exit the airport and see someone holding a sign with our name on it. Hilde Bec. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I have emailed customer service with no response. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you very much for contacting us. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Cancun, Quintana Roo, Mexico. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. Please don't buy from him. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. we're the #1 ground transportation company in the Cancun Airport! The ride to the hotel was comfortable. Wasn't expecting such an outstanding service. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. I tried to submit a comment online, but it would not go through. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This is the version of our website addressed to speakers of English in the United States. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Day 2 Tulum - Coba - Merida. It will be our pleasure to serve you. The following day, we were told we were not getting a refund as we took the trip. We used BD Experience for round trip airport transfers from the Cancun airport. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Best Day Travel Customer Service Department Shared Transfers 0. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. A private guide/tour of Tulum from Blue Diamond Resort. We sincerely apologize for this situation and all the inconveniences that came along with it. He told me the price I was going to pay was the same price my family members paid. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . It will be our pleasure to serve you. Hilde Bec. BD Experience: Good way to get from the airport to the hotel. They're very helpful. We got there, and no one was there to retrieve us. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Disgusting. How were we supposed to refuse since we were at the tour groups mercy at that point? Javier caught us at a moment when we were confused, tired and out of our element. Cancun, Quintana Roo, Mexico. Versace Yellow Diamond 50ml in Cancun duty free airport shops. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Dear Guest: Helicopter Tours 0. . If I was only rating the travel service I would give them five stars. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They are the only transfer service I use in Mexico. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. My trip was booked AND payed 2 times due to a failure of the system. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. . We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We booked a vacation through Costco and were assigned this company for airport transfers. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Horrible experience. Be warned, dont use this company!!!! I booked a private transfer through Costco Travel. I was like wait he hasnt gotten us our ride, then well tip him. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We have an extensive fleet of vehicles, so you can choose the best for you. We got there, and no one was there to retrieve us. very nice right. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. He was nowhere to be found. We had no issues with transportation. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult We had to wait 2 hours in the bus before it left the airport. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Dear Guest: Then we took a jeep rental. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. I was like wait he hasnt gotten us our ride, then well tip him. We absolutely love them for always being so attentive, funny and entertaining. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. WestJet needs to find a different company to use. Lote 7 SM. Xcaret tour is a rippoff. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. You should contact your travel agent for pickup time. 45-90 minutes. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Cancun . He then called and got the second (more expensive) excursion cancelled. I sent out 2 emails requesting a change in pickup time to 0600. There was a 5 gallon water jug for hand washing. . Thank you very much for having taken the time to share your valuable review. how to we confirm our pickup. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. They said we missed it. Lote 7 SM. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home I tried the website contact area and each time the message does not go through. We have a fleet of modern vehicles for passenger transfers. And reserved a private car through them. Cancun. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. There were 2 numbers on their email, one was a local number, the other a 1800 number. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. We remain at your service. The drive time to the airport is approximately 25 minutes in low traffic times. We found our way to the BD Experience section and checked in. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. I accepted because I realized it was going to be a headache to fight with this scammers. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Thank you very much for contacting us. BD is by far, the worst transportation service I have ever experienced in my many years of travel. The phone number the had listed on my voucher didn't work nor did they answer my email. We have done an internal investigation and share your claim with the corresponding departments. They're very helpful. Would rate 0 if possible. This is the hardest company to contact. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. They're very helpful. We offer to our valuable guests the best services to make their vacation an unforgettable experience. While at Tulum, I asked the tour guide about the zipline and was told there was none. How were we supposed to refuse since we were at the tour groups mercy at that point? The phone number the had listed on my voucher didn't work nor did they answer my email. Taking safety measures. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Ver en el mapa. This delayed our trip for an hour. Omar was FANTASTIC! After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience needs the letter A between the B and D in their name. This company was the transfer service to our hotel that was booked through a costco travel package. Do you have an email to contact BD Experience Cancun? Respectfully: When I called, the representative would not change to a more reasonable time. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Thanks! Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Nobody mentioned to bring driver license or extra money for the rental. De cancun a playa del carmen, es raza pequea denteo de su maleta. This is the hardest company to contact. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It is always a pleasure to assist you and we remain at your disposal. Customer Service Department, Dear Guest: Lie #2. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. We were through security walking to our gate at 0645. You should contact your travel agent for pickup time. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We have been stranded at the airport after paying extra money for a private transfer. Worst company to work with. It is always a pleasure to assist you and we remain at your disposal. Transfers again had been paid through Costco. The zipline tour ran longer than stated but wasnt a big deal at all. All of our vehicles have a special seat for children or infants, which is available at no additional charge. I want to confirm a transfer booked through American Airlines. We scheduled a transportation for a flight out. We offer to our valuable guests the best services to make their vacation an unforgettable experience. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " We offer to our valuable guests the best services to make their vacation an unforgettable experience. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. I want to confirm a transfer booked through American Airlines. Bonampak Mza 2. If I could give no stars I would. BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Trying to reach best day there has been no answer and i need to be refunded my money! Main attractions are paid extra: swimming with dolphins another US$100. Flight changed to 6:50 on Thursday Jan 5. What time will pick up be. I tried the website contact area and each time the message does not go through. We were verbally told to be at the lobby for a 4:30 pickup. Zero customer service. Ser un placer servirle. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. We only waited a few minutes for our private van to arrive. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. We rappelled into one cenote and then walked/swam through three others. This is the hardest company to contact. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. That was another joke. It showed on the email that our pick up time was changed. We had called a few days ahead to change our pick up time from the hotel. Cancun, Quintana Roo, Mexico. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Which would have been a 3-hour total wait at the cancun airport for a ride. Snorkeling, kite surfing and other aquatic activities. This tour agency is set up inside Hotel Cozumel & Resort. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Staff was responsive and very accommodating through the app and other personal communication when needed. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. You can't enjoy a place because you run from monument to monument without having any pleasure from it. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They called multiple times and was left on hold each time. Nader. You can cancel this booking up to 24 hours in advance for a full refund. Dear guest, 10. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Max. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. Hola, puedo llevar conmigo a mi mascota? Well he walked away and said the car would be there shortly. Unpleasant. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The place was creepy. Terrible. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Dear guest, BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Dear guest, Our flight is at 6:30pm, they sent our pick up at 1:30pm. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Datos. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. However, they changed everybody $20 a person when we got there. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals.

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