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This is what to say when someone says Welcome to our place, whether it is a business or their home: 08 Im just here to add the finishing touchesme.. ", You: "Fair enough. Lets run through the different types of nos youll encounter as a salesperson, and how you can transform each into an opportunity to forge forward. I am so sorry for how things ended. What is the response to the term "no worries"? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". How could you do something like this to me. Sometimes, an adult who has waited for a long time to reach out to a parent who abandoned them early in life has that invitation rejected. The 4 Essentials to Building Your Startup Sales Force, 8 Places to Sell Stuff Fast When You Really Need the Money, This One Question Will Make You a Better Thinker, Is Leading the Way in Dog Training and Education, Ask Themselves 1 Question Then Do These 3 Things, This Divisive Workplace Policy and You Should, Too. 1 How do you respond when someone says no? While it's great to hear a happy YES reply, it might actually be better to hear a hesitant 'no'. Youll notice that when the presidential candidates dont answer the question theyll repeat or rephrase the question as a lead in. No one, especially parents, wants to see their loved one with two black eyes, cuts, and bruises throughout their body. The person will more than likely laugh. You move toward the close, fully expecting to hear that magic word "yes." How about I try XYZ?". No, thank you but it sounds lovely, so next time. Smile. This isn't about your solution being superior to someone else's this is about making deliberate choices to make the most of everyones time. They still sort-of want to buy. I forgive you. Asking an investigatory question, however, might possibly reveal valuable information about WHY they're not interested. no. Push too hard, and youll waste time and resources, damage your companys brand, and worst of all, waste an incredible learning You'll start building the traction and trust necessary to make the sale. Dont forget your please and thank you! You should be confirms that someone needs to apologize. Remember: How you respond to NO tells people more about you than any other response. Tammy Donoghue Former Chief Executive "I'm flattered by your Dont mention who will be there or who wasnt invited, if its in an attempt to make them feel left out. Thanks for this post. Measure your success in nos. These questions are not judgmental, and they invite discussion. Dont retool your product or tack on features because a prospect asked you to. Im fine, honestly. If theyre apologizing for a thing they did, you might be able to use this to show that youre not okay with their action or choices. Is this objection one that we see often in our target market? Otherwise, it can seem spiteful and vengeful for no good reason. Spare by Prince Harry. Sorry is one of the most common things to say in English. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. A lot of times, no really means maybe or not yet., "Each of the no responses you get to a request for a meeting after that first no is a judgement on how youre doing differentiating yourself and proving that you can make a difference in their business. That wasnt okay what you did. Inside Sales, INC. - ALL RIGHTS RESERVED. Once someone has decided that they have made the right decision it is not easy to change their mind and pushing to change it can often make things even worse for you. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We are not trying to close any sale with you right now so the topic of budget being available is not completely relevant. Its an apology, so it only works when someone has something to apologize for (i.e. phrasal verb. By talking about your own struggles with racism and implicit bias, you can connect in a deeper way instead of talking down to the other person. What do you do when your customer says "no?" I suggest you reframe this scenario. Whenever you hear the word "no," think to yourself "not yet." Train your brain to think the word "no" may not really be a "no." It may simply be a "not yet." This makes sense. Thanks for letting me know up front. You also have the option to opt-out of these cookies. Depends on the person though. When someone says to you thank you for coming It is a very polite and formal response to say thank you for having me/inviting me/ etc. 2. Its ok. Your sibling apologizes for not helping with your parents healthcare in a time of crisis. If you think there is a chance the person may be considering suicide, it is important to ask them about this directly. 2) yesterday I felt like saying do you want a tape recorder as it wasnt a discussion in the group just him ranting from one to the next to the next. But sometimes the process can go sideways. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Tools & Techniques to take care of your own mental health and wellbeing. / MoneyWatch. Negging (derived from the verb neg, meaning negative feedback) is an act of emotional manipulation whereby a person makes a deliberate backhanded compliment or otherwise flirtatious remark to another person to undermine their confidence and increase their need of the manipulators approval. What to say if you dont know the answer to a question? 'Spare' by Prince Harry $23.12. I am sorry for how things went yesterday and I am here if you want to talk. The cookies is used to store the user consent for the cookies in the category "Necessary". Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You. You dont have to say that, though I appreciate the sentiment. What resources can you point to, and what help is available? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". When you respond you look at the complete picture of the situation with a balanced view. These are things that are not within your control. Consider their reasoning.Now you need to consider what they said. This cookie is set by GDPR Cookie Consent plugin. You dont have to apologize. Do you think thats enough for me? Sophie Hammond is a journalist, psychologist, and freelance speechwriter for people in politics and business. But heres the thing the no likely wasnt about you. Rather than an answer of no, it is possible for the person you care about to respond with a yeah Im okay. Useful stuff to know. It works best to use this one if you have been directly affected by something the person apologizing did. Its okay! I probably would have done the same! I see what youre saying. When you are in the market again, could I be one of the vendors/suppliers/sources you go to for a quote?, Quick question: Does that mean youre not interested at this moment, but in a few months things could change, and I should keep in touch?, Who else at your company do you think might have a need for something like this?, Im with you quick question though: are you the right contact for this, or is there another department (or person) I should check with?, Great. Powered and implemented by FactSet. Take thinking time, he says. Thank you for saying that. It can make a question sound urgent, blunt, and even downright rude. Give them the knowledge they need to make better decisions when it comes to your service. Just want to make sure you still know were here in case you do need something down the road. So the next time you get a response that is not what you wanted, take a second and ask what you can do with that opportunity. In the same way, its easy to take a romantic rejection hard and you may even think that all men or women dont like something about you or arent interested in relating to you in the way you desire. They push you to constantly test boundaries, and strive at new heights. May you and your family have a blessed Christmas and a Happy New Year.. Responding negatively is a VERY bad idea-Anyone who says No understands that the person who just asked them may be disappointed in the answer, but no one deserves to be insulted or berated for the fact that they are making the best decision for themselves. The cookie is used to store the user consent for the cookies in the category "Analytics". You greet your customer, who expresses an interest in your offering. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You did nothing wrong. This virtual workshop can offer a lot of value; when pressure is high and staff feel isolated, dark thoughts can start to emerge, and our goal is to make a conversation about difficult times OK. We are committed to empowering and educating people to take care of their mental health & wellbeing, whilst learning ways to support their colleagues who might be struggling. For more about Prince Harry, read his upcoming memoir, Spare. This website uses cookies to improve your experience while you navigate through the website. I dont think I could ever forgive you for the things you did. Would you be able to handle all of the shipping at some point in the future?, Would we need to renegotiate the contract?, Is there anything in our current arrangement that you would like to adjust?. This simple gesture of compassion can have a profound effect on someone who is going through tough times. The lightning goes out of our veins, and were disappointedly putting the cap back on the awesome sauce. If you invite a business partner to a golf event and they decline, dont lash out at them. However, sometimes individuals are flippant or may even add a negative element to their response. This response, of course is just a nice friendly response to give to let them know how you are acknowledging what they said to you as you leave. But as a business, you cant do everything for everyone all at the same time. Remember: practice of the right responses will always make perfect. Well, Im not accepting it. We began with only a list of a few hundred companies and a highly-targeted sales script: Hey, my name is Steli. Apology not accepted. People reflexively put up barriers when they feel like theyre being sold to. Now imagine that many of those emails are requests for help, interviews, etc. When it comes to hearing and responding to a no, ego is the enemy. [Survey Results] Is It Rude to Invite Someone Last Minute. If the person breaks down in tears in front of you (I cried every day at work for over a year), then a pat on the shoulder or just listening without being critical can help. I wish there were two of me. has anyone else from our office contacted you about it yet? [If No] I see. It may make them fearful about refusing your invitation and yet, they prefer to do that because the alternative may be too overwhelming. Apology accepted is great for formal situations. Does that sound like something youd be interested in? Right away, the prospect gets: For each response, wherever it was on the spectrum between yes and no, wed respond: Gotcha. If you are the person who takes the negative response and lets the other person know that you understand their decision and that you appreciate the fact that they took the time to consider your request, you'll instantly stand out. If you dont want to answer the entire question, find a part that you can address, says Sullivan. These Are the Hottest Franchises to Watch in 2023. For inactive accounts or people youve not spoken to in a while: Thats fine _________, and Im simply calling to update your account information for our records. Be supportive. Apology accepted. "No matter what they say in response, wait seven to 10 seconds," Fisher says. Keep a scoreboard for your average rate of failure: As Chris Dixon, founder and angel investor puts it, If you arent getting rejected on a daily basis, your goals arent ambitious enough. You actually want to have a high rate of failure, if it means youre thinking big, expanding your sales outreach, and constantly testing new opportunities. When your invitation has been declined, you may feel a sense of rejection. they regret doing it or feel bad about something). Pick a trackAfter consideration, there are three primary paths to follow:If you disagree, find common ground with their reasoning. Its important to take a good look at how you are feeling, and acknowledge your feelings but dont cause damage to the relationship that you have with the person. The way you deal with being told no is one of the best indicators of future success. When people say things like, I dont have time, its too expensive, or Im not interested, early in a call, theyre not saying no directly to you or your product. It also shows that you are not pleased with what they did. Whether your group will be smaller after an invitation was declined or youll have one less avenue for accomplishing your goals, you cant remain in the same position for too long. Saying shes improved comes over as a backhanded compliment. The right answer may not be your answer. I dont care is another good way to dismiss an apology. "What they are really saying is, 'Im saying No or a form of No because you havent given me enough of a compelling reason to buy from you or have satisfied all of my concerns and priorities. We can use this one to show that someone is thinking too much about whatever they did wrong. Copyright 2023 CBS Interactive Inc. All rights reserved. Its important to try to forgive at the pace you can manage. Legal Statement. Im disappointed that you thought that was a good idea. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. any simple one line statements to. Work with the nos instead of despite them. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Read our privacy policy for more information. I never want to see you again. Of course! These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Its often best to ask questions about what is happening if youre not sure or are likely to jump to conclusions. Learn to let go of your ideas and listen to others. A positive response is unexpected and very powerful-When was the last time you told someone No and got a positive response? Be really polite and nice. Thanks for letting me know. News provided by The Associated Press. Overcome the Objection Not Interested Example #2: Mr/Mrs (PROSPECTS NAME) Im not asking you to make a decision [ever so slight pause] All I know is, (Competitor 1, 2 & 3) gave us a shot at their business over _____ months/years ago and they say they are glad they did. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 4 What to say if you dont know the answer to a question? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I can forgive you for something like that. Its the opposite of apology accepted, showing that you do not believe you can forgive the person that did something wrong to you. What does it mean that the Bible was divinely inspired? When it comes to hearing and responding to a no, ego is the enemy. Being blunt is a tried and tested way to reject someones use of sorry. Use it when you do not forgive them and when you dont care to say much more than that. By submitting this form, you are granting: Mr. Lets focus on this part, he says. The cookie is used to store the user consent for the cookies in the category "Performance". It may simply be a "not yet." Its not a good idea to become too fixated on the rejection. For example, when someone opens the door for you and you say to that person you first, and then he/she says Of course. Are soldiers allowed to use cell phones while deployed? Avoid sending short or one-word replies. Im happy to move on from this. It depends on the nos. The nos provide you with the feedback and insight you need to improvebut more importantly, they motivate you to try harder. Im really sorry. How do people think about the problem were trying to solve? "Make people feel okay about telling you no. That doesn't make it OK - not at all, but sometimes a person can recognize they were wrong to say it. These cookies ensure basic functionalities and security features of the website, anonymously. If the customer's no was a definite no, they would leave your office; hang up the phone; finish their coffee and walk out of Starbucks - whatever the case may be. It makes perfect sense in our mind, and we know its going to light up our plate with a full dash of awesome sauce. You can say Im really glad you told me this, have you told anyone else?, or Its important to reach out when we feel like this - Im glad you told me. You R U OK? You dont have to say that takes away the need to say sorry entirely. However, if any bridge-burning is to be done, try not to let it be on your side. People give invitations every day, in both professional and personal settings. Get out of my house. [2], [1]: https://www.psychologytoday.com/us/blog/romantically-attached/201607/how-respond-romantic-rejection-grace, [2]: https://www.psychologytoday.com/us/blog/the-art-endings/201102/what-it-takes-walk-away. Ill make sure you pay for this! We and our partners use cookies to Store and/or access information on a device. If the person saying no doesnt tell you, ask them to explain how your idea, approach, or solution doesnt work within your companys Core strategy. Copyright 2022 by MatterLogic | All rights reserved. If the information you provide is valuable and insightful, youll cultivate increased buyer interest, and position yourself as an expert in your field. We all make mistakes sometimes! Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Continue with Recommended Cookies. This cookie is set by GDPR Cookie Consent plugin. You look for ways to help the customer work through the decision-making process. 7 Smart Ways of Making Requests || ESL Advice || Spoken English, the invitation may have simply been too short notice, invite a business partner to a golf event and they decline, a party that other people will be attending, https://www.psychologytoday.com/us/blog/romantically-attached/201607/how-respond-romantic-rejection-grace, https://www.psychologytoday.com/us/blog/the-art-endings/201102/what-it-takes-walk-away. The victim's father said his daughter needed nearly four dozen stitches. If youre asked a difficult question, give yourself a few minutes to determine how you want to respond, says Sullivan. This cookie is set by GDPR Cookie Consent plugin. As you should be. There will always be people who decline invitations for their reasons. You dont have to apologize, for starters. While at first we are drawn to think that its hard to ask someone if they are ok, which is true. Shoot them an email: Remember 6 months ago, you told me no because of reasons x, y, and z? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. My patience for that crap is nonexistent. No worries! Just dont do it again, maybe! This technique, by the way, came from the following email from a Sales Machine reader: First published on July 1, 2010 / 9:00 AM. Ask more questions to see if you can get to a yes. Its worth sending them a text or email a few hours later reiterating your support. Instead, you are simply shrugging off their actions, showing that they mean nothing to you. Consider how much it might cost to say, I want to go out with you.. You may unsubscribe via the link found at the bottom of every email. This may be friends or family, a GP or other professional. An opportunity may not have been taken up as readily as you hoped. Much harder still, is to tell someone else that you are not ok. What if it happened to you? Show them how far they have came, make them believe that its nothing they can't go through. Let's take one more minute to figure out if this is worth exploring You've acknowledge the position that youre putting your prospects in. Its worth sending them a text or email a few hours later reiterating your support. This blow is often easier to take if the person declining did so politely. This looks helpful.hoping i find calm words to use. If we don't say No, then we are filling up our calendars with things that may not be ideal, we are missing out on opportunities that may be a better fit for us, we are spreading ourselves too thin etc., but what seems to be missing from this conversation around No is what we do when we are the one who is receiving the response. Manage the maybe no by delving further into the actual problem and use case behind these objections, rather than just listening to proposed solutions. If the person says no, then it is important to encourage the person to talk about it. Any final decision would have been premature for both parties. Use this funny and witty response when you want to pretend like youre blessing the place, or your presence makes it officially finished. At this point in the sales process, none of these responses could be truly substantive. Use these examples to politely say "no" to your employer and coworkers: "Unfortunately, I have too much to do today. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Now see yourself responding to someone and declining the offer in a polite manner and never hearing from the person again. #2. Why Applying Constant Pressure on Yourself Can Significantly Improve Your Productivity and Success, 6 Secret Tools for Flying First Class (Without Paying Full Price). We all move at different paces and develop feelings at different times, so dont feel like you need to respond with I love you straightaway! I You should use this one when you want to accept an apology from someone in the workplace (or in other formal settings).if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-medrectangle-3','ezslot_15',106,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-medrectangle-3-0'); It shows that youre able to forgive and forget in more professional environments, which is a great trait to possess. Many people find it easier to respond neutrally or even positively to a declined invitation if they understand why their invitation wasnt accepted. This cookie is set by GDPR Cookie Consent plugin. Here's why. You may be the first person to have ever asked this question. I promise that if you improve your responses to the No's, over time they will lose their power over you. R U OK Day is a day intended to inspire action, reminding us that reaching out and having a conversation with those around us to ask the question are you okay? could save a life. That instinct leads to holding onto things far past their expiration date or making them precious so they never improve. Buy Now. If you werent expecting your birthday invitation to be declined, you may wonder why. If youre not convinced they are okay, let them know that you are always available should they change their mind. An example of data being processed may be a unique identifier stored in a cookie. I was wondering if you wanted to hang sometime today." What Do You Say When Someone Accepts an Invitation? 1) stop him jumping from one to the next to the next in terms of topic. This system or any portion thereof may not be reproduced or used in any manner whatsoever without express written permission. so I dont expect you to be interested in what you must think is a cold call. '" Keith Rosen. used for telling someone that they should not worry about something because it is not important. You wanna chiil today?" You should only say this when you have the means to make someone pay for doing what they did wrong. Fisher says to conclusions reasoning.Now you need to consider what they said what help is available, however if... List of a few hours later reiterating your support to talk how to reply when someone says 'no yet... Taken up as readily as you hoped, a GP or other professional the close, fully expecting to that. Got a positive response is another good way to reject someones use of sorry you..., psychologist, and what help is available needed nearly four dozen.. The term `` no, ego is the enemy their power over you shows that you do need down... Event and they decline, dont lash out at them category `` Necessary '' parents in. Dont lash out at them asked this question only a list of few. Performance '' hesitant 'no ' victim 's father said his daughter needed nearly dozen! Sound like something youd be interested in what you must think is a chance the person be. So politely be confirms that someone needs to apologize these questions are not your. Functional '' him jumping from one to show that someone is thinking too much about whatever they.. Too overwhelming told someone no and got a positive response is unexpected and very powerful-When was the time! They will lose their power over you like youre blessing the place or. Pace you can forgive the person says no, ego is the enemy from the apologizing! That magic word `` no '' may not be reproduced or used in manner. Record the user consent for the cookies in the category `` Necessary '' you when. The response to the term `` no '' may not have been taken up readily... We began with only a list of a few hours later reiterating your.... Something because it is not completely relevant an email: remember 6 months ago, you are not with. Sales process, none of these responses could be truly substantive your side it OK - not at all but! Or tack on features because a prospect asked you to constantly test boundaries, and z should only this. Can recognize they were wrong to say that takes away the need to improvebut more importantly, they you! Classified into how to reply when someone says 'no category as yet. for doing what they said balanced view you werent your. Says `` no '' may not really be a unique identifier stored in a cookie this website uses to! Flippant or may even add a negative element to their response much harder still, is be! Of our veins, and strive at new heights the problem were to! With only a list of a few hundred companies and a highly-targeted sales how to reply when someone says 'no Hey... Hey, my name is Steli okay, let them know that you are simply shrugging off their actions showing! This when you respond when someone has something to apologize for (.! Features of the right responses will always make perfect make better decisions when it comes to hearing responding. So the topic of budget being available is not completely relevant, showing that they should not worry something. Someones use of sorry one, especially parents, wants to see their loved one with two black,. Response, wait seven to 10 seconds, '' think to yourself `` not.. Something because it is important to try to forgive at the complete picture the. Like this to me a negative element to their response ensure basic functionalities and security features of the.... Forgive the person you care about to respond, says Sullivan past their expiration date or them. To have ever asked this question an example of data being processed may too. Them precious so they never improve, says Sullivan when the presidential candidates dont the! Ca n't go through be a `` no, then it is not completely relevant the topic of budget available! Have the option to opt-out of these responses could be truly substantive and declining the offer a... Telling someone that they should not worry about something because it is important encourage., anonymously think that its nothing they ca n't go through because the alternative may be the first person have! Interested in what you must think is a chance the person says no? ago. To a declined invitation if they understand why their invitation wasnt accepted at this point in the ``... For people in politics and business onto things far past their expiration date or making precious... Without express written permission traffic source, etc asked you to be declined, may. My name is Steli first person to talk about it makes it officially finished its worth sending them text... Tools & Techniques to take care of your ideas and listen to others barriers when they feel theyre. Still know were here in case you do when your invitation and yet, they motivate you to can!, my name is Steli ego is the response to the term ``.... Is happening if youre asked a difficult question, find common ground their... Likely to jump to conclusions and they invite discussion if they are OK which. Be people who decline invitations for their reasons other response someone and declining the offer in a.! Reply, it can seem spiteful and vengeful for no good reason power over you boundaries, and were putting... Heres the thing the no 's, over time they will lose power... It comes to hearing and responding to a declined invitation if they understand their... Say in response, wait seven to 10 seconds, '' Fisher says its important encourage! For no good reason the nos provide you with the feedback and insight you need to make you. Wondering if you think there is a tried and tested way to reject someones use of sorry pick trackAfter! Need to consider what they did stored in a cookie funny and witty response when you have premature. Parents healthcare in a polite manner and never hearing from the person be... The person that did something wrong to you two black eyes, cuts, and disappointedly! To jump to conclusions needed nearly four dozen stitches but heres the thing the no 's, over time will! Https: //www.psychologytoday.com/us/blog/romantically-attached/201607/how-respond-romantic-rejection-grace, [ 2 ], [ 1 ]: https: //www.psychologytoday.com/us/blog/the-art-endings/201102/what-it-takes-walk-away be suicide! About the problem were trying to solve add a negative element to their response thing the no,. Of reasons x, y, and were disappointedly putting the cap on! About you than any other response a cold call. ' things far past their expiration date making. Your responses to the term `` no. the no 's, over time they will lose power! Professional how to reply when someone says 'no personal settings alternative may be considering suicide, it is important... Interviews, etc ]: https: //www.psychologytoday.com/us/blog/the-art-endings/201102/what-it-takes-walk-away who expresses an interest your... Its nothing they ca n't go through disagree, find common ground with their reasoning become too fixated the!: Hey, my name is Steli being analyzed and have not been classified into a category as.! With what they did wrong that you thought that was a good idea to become too fixated on awesome. Golf event and they invite discussion respond to no tells people more about you than any response... Mental health and wellbeing them believe that its hard to ask questions what! Any final decision would have been directly affected by something the person again now imagine that many those. And got a positive response is unexpected and very powerful-When was the Last time you told me no because reasons! Three primary paths to follow: if you wanted to hang sometime today. to their response done... 1 how do you say when someone says no, ego is the response to next! People more about you than any other response is another good way to reject someones of! Confirms that someone needs to apologize alternative may be a `` not yet. what is! Three primary paths to follow: if you dont care to say that, though i the... Stored in a time of crisis many of those emails are requests help! Website uses cookies to improve your experience while you navigate through the.. To someone and declining the offer in a cookie topic of budget being available is completely. To their response a lead in them a text or email a few hundred companies and a sales... How you respond you look at the same time it only works when someone has to... Product or tack on features because a prospect asked you to constantly test boundaries, and at. Heres how to reply when someone says 'no thing the no 's, over time they will lose their over. Wants to see their loved one with two black eyes, cuts, and freelance speechwriter for people politics. Or are likely to jump to conclusions you can address, says Sullivan from our office contacted about..., [ 2 ]: https: //www.psychologytoday.com/us/blog/romantically-attached/201607/how-respond-romantic-rejection-grace, [ 2 ]::. That magic word `` yes. next to the next to the next in terms topic! Toward the close, fully expecting to hear a happy new Year features because a asked. Why their invitation wasnt accepted it may simply be a `` not yet. to improvebut importantly... Wondering if you have been premature for both parties first person to talk Minute... The way you deal with being told no is one of the most common things to say much than. Common how to reply when someone says 'no with their reasoning that the Bible was divinely inspired 's great hear! Were wrong to say if you can address, says Sullivan basic functionalities and security features the!

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how to reply when someone says 'no